OUR TECHS ARE AVAILABLE MONDAY - FRIDAY 9:00 AM TO 5:00 PM EST

Frequenty Asked Questions

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Orders and Shipping

Technical

Software


Configuration

Miscellaneous

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
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Generally, stand-alone parts will ship within 1 business day of receiving orders. Most pre-configured and Configure-to-Order server orders will take approximately 2-7 business days. Depending on your selected shipping speed, your order may take up to 5-10 business days, domestically, to reach your location. For international shipping times, please contact us for an accurate time to reach your location.

WHAT IS THE CONDITION OF THE ITEM I WILL RECEIVE?

All items sold by TechMikeNY are thoroughly tested to ensure their functionality, and are refurbished using the highest industry standards. Few items are new and would be specifically labeled as such.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

Yes, we ship outside of the United States.
Please note that certain countries have restrictions on certain items being shipped, so please contact us, before ordering to ensure that we will be able to process your order.
If you have your carrier account that you would like us to use, please contact us.

I WANT TO CANCEL AN ORDER I PLACED

All orders that have not yet been shipped may be cancelled at any time for a refund by contacting us.
All orders that have left the warehouse must be shipped back before receiving a refund.
Please note that orders shipped back must be returned in unopened condition. Otherwise, a restocking fee may apply on the item.

I PLACED AN ORDER, BUT I WANT TO MAKE A CHANGE. IS IT TOO LATE?

Contact us to let us know the change you wish to make. We can usually accommodate changes as long as the order has not shipped out.

HOW CAN I OBTAIN TRACKING FOR MY ORDER?

Once an order is fulfilled and ships out from our warehouse, you will receive an automated message with tracking. If you do not receive anything, please check your spam folder, or you can contact us, and we will provide an update.

WHAT PAYMENT METHODS ARE ACCEPTED?

We currently accept all major credit cards, PayPal, Amazon Pay, and wire transfer.

DO YOU OFFER ANY REWARDS, OR POINTS FOR REPEAT CUSTOMERS?

Yes! Click on the green banner in the lower right of the page to learn more and sign up.