Returns – No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Non-defective items can only be returned if they were purchased directly from TechMikeNY. Customers must request an RMA within one year of receiving their order(s) for a full refund of the purchase price.

Warranty – TechMikeNY’s products are warrantied against defects in packaging, functionality, material, and workmanship for one year from their original purchase date. Defective items will be repaired, replaced, upgraded, or fully refunded per customer request and TechMikeNY’s ability to meet the request. The warranty covers all products and product parts, as well as shipping of any replacements within the Continental US. For orders outside of the Continental US, TechMikeNY does not cover the shipping costs of replacement parts.

Extended Warranty – TechMikeNY offers extended warranties for a premium – these include a three-year and a five-year warranty. Extended warranties are available for all server configurations. Please see important warranty terms and conditions below:
– Extended warranties only cover shipping costs of replacement parts for purchases made within the Continental US.
– Extended warranties cover all server products and product parts.
– Customer support is available for servers with extended warranties, at no additional cost. Our reps are available to help 9:00am through 5:00pm EST on business days (the order number is needed for our reps to pull warranty information).
– Return shipping is 100% covered by TechMikeNY’s extended warranty for customers within the Continental US.
– Warranties do not cover damages to our parts and systems that are the result of negligence or misuse by the owner.
– TechMikeNY reserves the right to repair or replace the part or product, using parts or products that are the same or better in performance and reliability as the original.

“Specialty Equipment” and “Collectable Equipment” Returns – All returns of Equipment TechMikeNY labels as “Specialty Equipment” or “Collectable Equipment” will be available at no cost to the buyer through the use of a TechMikeNY-supplied preprinted shipping label.

Warranty Exclusion - Any modifications to the firmware on any components from 3rd Party providers from the original OEM firmware will void the warranty for the entire product.