MY SERVER DISPLAYS A BATTERY ERROR

The RAID controller that came with your server has a RAID battery that allows RAID levels 5 and 6 to work properly. During transit this battery will sometimes discharge. Leaving the server running for 24-48 hours is enough time for the battery level to rise. If after this period your server still displays this error, please contact us for further assistance.

DOES THIS SERVER SUPPORT VMWARE ESXI?

Please consult the VMware Compatibility Guide to determine if the server you are looking for will run the ESXi version you are planning to run.

MY SERVER POWERS ON, BUT NOTHING IS DISPLAYED

Please confirm that all cables are securely connected, and that all RAM and CPUs are properly seated. If you still get no display, please contact us at (718) 635-9880, or emailing us here.

MY WINDOWS SERVER PRODUCT KEY IS NOT WORKING

The server has been installed with Windows Evaluation Edition, this edition does not accept product keys for the standard edition. The following command can be used to change the edition and activate with the key: "dism /online /Set-Edition:ServerStandard /AcceptEula /ProductKey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX" (Replace XXXXX with your product key.)

I RECEIVED MY SERVER WITH WINDOWS EVALUATION, WHY DOES MY SERVER SHUT DOWN EVERY HOUR

If you have Windows server evaluation installed, you must activate it to allow for a 180 days of evaluation, after which you must buy a Windows server license to continue to use it.

DO I NEED TO UPDATE THE FIRMWARE ON THE SERVER?

At TechMikeNY we make sure to update the firmware on all servers, provided by the OEM, to the latest. Updating firmware when you receive the server will not be required.

WOULD I BE ABLE TO GET A CUSTOM CONFIGURATION?

If you cannot find a configuration already built on our site, you may use our configure to order listing to configure the server as you would like.

CAN YOU COMBINE SHIPPING ON MY ITEMS?

Heavy items such as servers, some networking equipment, and desktop computers must be shipped in separate boxes and as such cannot be combined in shipping. Placing more than one larger heavy item with another will most definitely result in shipping damage due to being too heavy and too bulky for any shipping carrier to handle safely. If you are looking to purchase a large quantity of an item contact us, and we may discuss freight shipping options

CAN I PURCHASE ADDITIONAL DRIVES FOR THE SERVER I AM BUYING?

Yes, you may purchase any additonal drives you would like for your server, which can be found here. Your drives will be added to the server; if you'd like a certain RAID configured on the drives, just leave a note and we will gladly set that up for you.

HOW MANY HARD DRIVE TRAYS ARE INCLUDED WITH MY SERVER?

Your server will include as many drive trays, as it has drives. All other bays on your server will have blanks put into them, which do not hold drives.

WHAT IS THE CONDITION OF THE ITEM I WILL RECEIVE?

All items sold by TechMikeNY are thoroughly tested to ensure their functionality. They are inspected visually to ensure that no major dents or scratches are present on the item when they leave the warehouse. However, these are refurbished items (unless otherwise stated) and have signs of normal wear and tear.

WILL MY DRIVES BE CONFIGURED IN A RAID?

By default all servers with drives in them will have a RAID configured on them depending on the number of drives.

  • Servers with 1 drive will have a RAID 0
  • Servers with 2 drives will have a RAID 1 between the 2 drives
  • Server with more than 2 drives will have a RAID 1 between the first 2 drives and a RAID 0 or a RAID 5 with the remaining drives as allowed by the number of drives.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All orders are generally shipped within 1 business day of receiving orders, except for configure to order(CTO) orders, which may take up to 2 business days to ship. Depending on your selected shipping speed your order can take up to 5-7 business days, domestically, to reach your location.

For international shipping times please contact us for an accurate time to reach your location.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

Yes, we ship outside of the United States.

Please note that certain countries have restrictions on certain items being shipped, so please contact us, before ordering to ensure that we will be able to process your order.

WHAT PAYMENT METHODS ARE ACCEPTED?

We currently accept all major credit cards, PayPal, Amazon Pay, Bitcoin, and wire transfer.

I WANT TO CANCEL AN ORDER I PLACED

All orders that have not yet been shipped may be cancelled at any time for a refund by emailing us.

All orders that have left the warehouse must be shipped back before receiving a refund.

Please note that orders shipped back must be returned in unopened condition. Otherwise a restocking fee may apply on the item.

WHICH SERVERS SUPPORT SSD CACHING?

A server with the following RAID controllers installed will allow SSD caching:

  • Dell H700 w/ 1GB Cache (CacheCade)
  • Dell H710P (CacheCade)
  • Dell H800 w/ 1GB Cache (CacheCade)
  • Dell H810 (CacheCade)
  • HPE Smart Array P440 (HP SmartCache, requires license)
  • HPE Smart Array P440ar (HP SmartCache, requires license)
  • HPE Smart Array P441 (HP SmartCache, requires license)
  • HPE Smart Array P542D (HP SmartCache, requires license)
  • HPE Smart Array P741m (HP SmartCache, requires license)
  • HPE Smart Array P840 (HP SmartCache, requires license)
  • HPE Smart Array P840ar (HP SmartCache, requires license)
  • HPE Smart Array P841 (HP SmartCache, requires license)
  • HPE Smart Array P420 (HP SmartCache, requires license)
  • HPE Smart Array P421 (HP SmartCache, requires license)
  • HPE Smart Array P430 (HP SmartCache, requires license)
  • HPE Smart Array P431 (HP SmartCache, requires license)
  • HPE Smart Array P721m (HP SmartCache, requires license)
  • HPE Smart Array P731m (HP SmartCache, requires license)
  • HPE Smart Array P822 (HP SmartCache, requires license)
  • HPE Smart Array P830 (HP SmartCache, requires license)